Updated Articles

  1. Account

    Company Settings Home Page Announcement Billing Basics Billing History Update Credit Card Information Two-factor Authentication Monthly Backups Exclude Active Transactions from Monthly Backups FAQ...
  2. Require Company-wide Two-factor Authentication

    Require two-factor authentication for all users to add an extra layer of security to your company's account. Who Can Do This? Master admins can require two-factor authentication. To require two-factor authentication company-wide: ...
  3. Opt Yourself Out of Two-factor Authentication

    Opt yourself out of two-factor authentication when it's required company-wide. Who Can Do This? Master admins can opt out of two-factor authentication. To opt yourself out of two-factor authentication: Check [Opt-out of ...
  4. Opt Individual Users Out of Two-factor Authentication

    Opt individual users out of two-factor authentication when it's required company-wide. Who Can Do This? Master admins can opt individual users (except other master admins) out of two-factor authentication. To opt an individual user out o...
  5. Log In Using Two-factor Authentication

    Log into Paperless Pipeline using two-factor authentication when your company requires it. Who Can Do This?   Anyone whose company requires it must log in using two-factor authentication (unless they are opted out). To log into Pipeline ...
  6. I Forgot My Login Email Address

    Have you forgotten your login email address for Paperless Pipeline?  This guide explains what to do if you're having trouble remembering the email address you should use to log into Paperless Pipeline. Problem You've forgotten the e...
  7. I Can't Log In ("Incorrect Email Address or Password" Error)

    Are you unable to log in because of an "Oops, wrong email or password" error? This guide explains what to do if you try to log in and receive the error, " Oops, either the email address or password you entered was incorrect. Try again or reset y...
  8. I Can't Log In ("403 Forbidden" Error)

    Are you having trouble logging in because of a "403 Forbidden" error? This guide explains what to do when you can't log into Paperless Pipeline because you're running into a "403 Forbidden" error. Problem You try to log into Paperl...
  9. I Can't Log In ("Inactive Account" Error)

    Are you unable to log in because of a "This account is inactive" error? This guide explains what to do if you try to log in and receive the error, " This account is inactive. Please contact your office admin. " Problem You try to log into Pape...
  10. I Forgot My Password

    Have you forgotten your password for Paperless Pipeline?  This guide explains how to reset your Paperless Pipeline password when you don't remember it.  Problem You've forgotten your password and can't log into Paperless Pipeline. ...