Emailing Docs & Notes from Transactions

Learn how to email messages and docs directly from a Pipeline transaction to internal and external recipients.


How to Compose a Note or Email

To compose a note or email from a transaction:

  1. From the Transaction page, click [Note / Email] just above the list of documents.
  2. Enter a subject. If you leave this field blank, Pipeline will automatically use the transaction name as the subject. If you type something here, the transaction name will automatically be appended to it.
  3. Enter a message or select a saved message template. Selecting a saved message template will instantly populate the message and subject fields with your previously saved values. Before sending, you can revise the message as needed. Learn more about Managing Reusable Note/Email Templates here →
  4. Type in or select your recipients. Alternatively, drag and drop email addresses of contacts (including  outside co-op agents) into the external recipients box.
  5.  Select any additional desired options (described below), then click [Add Note] or [Send Email]. 

Note vs. Email: To add a note to a transaction without sending it to anyone, don't specify a recipient. Your note will be added to the "Notes & Sent Emails" section at the bottom of the transaction without being sent to anyone.


Select from additional choices in the Options section. Each option is described below.

Make this Note Private

To make a note / email private:

  1. Click [Make this note private (in Notes & Sent Emails below)] to make a note visible only to the note sender, internal recipients, and admins. Uncheck the option to make the note visible to anyone who can see the transaction.

Send a BCC

To send a BCC (or blind carbon copy) of the note / email to yourself:

  1. Click [Send me a BCC (blind copy) of the message].

Save the Message as a Reusable Template

To save the composed message and subject as a reusable template:

  1. Click [Save this message as a reusable template]. Learn more about creating reusable note / email templates here →

Append Tasks to Messages

To append overdue, complete, or incomplete tasks to a note / email:

  1. Click the desired [Append] option(s). This will send a copy of the appropriate checklist tasks to the recipient as well as the composed note / email. If this option is not visible, that means there are no tasks of that type available to append. Learn more about checklist tasks here →