Troubleshooting

Articles

Security FAQ
Security FAQ  Q: How secure is your server? What type of data encryption is used?  A: Utilizing industry standard SSL encryption and the world-class server infrastructure of Amazon Web Services (AWS), Paperless Pipeline ensures the se...
Enable or Disable Scrolling on Checklists
SUMMARY  Learn how to enable (or disable) checklist scrolling. Enable Checklist Scrolling To enable or disable scrolling of checklists: From a transaction with a checklist added, click the checklist scrolling checkbox. ...
Chrome Scrolling Bug
PROBLEM The problem typically results in users not being able to see or access the bottom items in dropdown lists that are long enough to require scroll bars. WORKAROUNDS Here are some workarounds to the problem: Uncheck "Use visual style...
Fillable PDF Docs Not Saving in Chrome Browser
SUMMARY Updates to fillable PDF docs are not saved by Chrome. This problem occurs because Chrome's built-in PDF viewer does not support saving of updates made to fillable PDF docs. Workaround To get around this, replace Chrome's built-in...
Docs / Signatures Being Cut Off When Using Chrome's PDF Viewer
SUMMARY If documents or signatures within documents are shown cut off when using Chrome, we recommend changing your Chrome settings to open PDFs using Adobe PDF Viewer instead of Chrome's built in PDF viewer. Here's how: Enable your brow...
Enable a Browser to Open PDF Docs in Adobe Reader
SUMMARY If you have trouble opening PDF docs in your browser's default PDF viewer, you can change your browser settings to use Adobe's PDF Reader. Perform the Steps Outlined on the Following Adobe Help Page Adobe Acrobat Help / Display ...
PDF Docs Contain Jumbled or Scrambled Letters
SUMMARY Problem:  PDF documents display jumbled or scrambled letters. Cause:  Those docs contain non-standard fonts that can not be reliably read or processed. Solution:  Re-scan and re-upload the doc to Pipeline. PROBLEM Afte...
Sending Mobile Camera Images as PDF Files
SUMMARY Sending images as PDF files to your Paperless Pipeline account allows you to take advantage of the PDF manipulation features built into Pipeline. There are several mobile apps that can easily email your mobile device images as PDF files to...
Disable the Skype Plugin on FireFox
SUMMARY  This article explains how to disable the Skype add-on. Disable the Skype add-on To disable the Skype add-on: Click the triple lines button in the upper right corner of the browser. Click [Add-ons]. Click [Extensions]. ...
Yellow Tip Bubbles (Pop Ups) Won't Go Away
SUMMARY  Learn how to make yellow tip bubbles go away in Paperless Pipeline. PROBLEM Yellow tool tip bubbles (like the one below) keep being displayed even after you have clicked the "OK, got it" button. SOLUTION  Make s...
Problems Opening PDF Documents in Chrome
SUMMARY This article addresses problems faced when trying to open PDF documents in Google Chrome web browser. PDF Reader is Not Compatible with Chrome As of Chrome's September 1st, 2015 release, it no longer supports using Adobe's PDF ...
Perform a Hard Refresh and Clear a Browser's Cache
SUMMARY Occasionally, you may need to clear your web browser's cache if you are seeing old content on Paperless Pipeline. Clearing the browser cache, allows the browser to retrieve the latest content again. IN THIS ARTICLE Restart the Com...
System Requirements
SUMMARY The following are Paperless Pipeline's recommended browsers and the minimum system requirements for Windows / Mac users. IN THIS ARTICLE Minimum System Requirements Supported Web Browsers Updating Web Browsers Minimum S...
Can't Mark Checklist Tasks as Complete
SUMMARY This article explains why checklist tasks may not be able to be marked as complete. PROBLEM When you hover over a checkbox on a transaction's checklist, the checkbox is disabled and you can't check the task off. REASON Only ...
PDF Docs Turning Black or White (Blank)
SUMMARY  Learn what to do if you are experiencing PDF docs turning black or white (blank). PROBLEM After uploading, breaking apart, merging or rotating a doc in Paperless Pipeline, one or more of the following occurs when previewing th...
Unassigned Doc Uploads Not Working Properly on Tablets
SUMMARY Below are alternative methods of uploading documents to Unassigned docs if you're having trouble uploading from a tablet. Some tablet operating systems may not work properly with the doc upload process of Pipeline. If you have trouble ...
Import From Dropbox Option Not Showing up for iPad Users
SUMMARY Learn how to import from Dropbox if the option is missing from your iPad. Enable the Desktop Site Users who use Chrome web browser on iPad may find their "Import form Dropbox" menu item missing. Since Dropbox has set their inte...
Problems using Paperless Pipeline with Internet Explorer
PROBLEM If you're having trouble signing up for Paperless Pipeline's trial account or logging into an existing account, and you use Internet Explorer as your web browser, follow the recommendations outlined in this article. SOLUTION 1: Upg...
Paperless Pipeline is Running Very Slowly for Me
PROBLEM You’re trying to use Paperless Pipeline, but it's responding very sluggishly. SOLUTIONS Trim down your unreviewed and unentered docs. If you have more than 5,000 unreviewed or unentered docs, this can cause parts of Pipeline to ...
Document Previews Don't Show Signatures or Filled in Data
PROBLEM After uploading, breaking apart, merging or rotating a doc in Paperless Pipeline, signatures or filled in data on documents don't appear in Paperless Pipeline's preview page that is displayed when you click the document name. ...
Columns Not Printing When Using the "Selection Only" Option in Chrome
SUMMARY This article addresses a problem that can occur when printing transaction lists from Chrome using the "Selection Only" option. PROBLEM One or more columns do not print when printing transaction lists using Chrome and selectin...
Yellow Tip Bubbles (Pop Ups) Won't Go Away
SUMMARY  Learn how to make yellow tip bubbles go away in Paperless Pipeline. PROBLEM Yellow tool tip bubbles (like the one below) keep being displayed even after you have clicked the "OK, got it" button. SOLUTION  Make s...