Store Website Links within Reference

SUMMARY
The Reference area can be used to store commonly needed website links so agents and admins can access them quickly.

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Access the Reference Page

  1. Click Reference from the top of any page.
  2. From the Reference page, click [Add Link]. Enter the link name and URL, and select a category.
  3. Click [Add Link] to save the link. You’ll see your link displayed in the selected category.
  4. You can change a link by clicking the Gear then [Edit URL] or [Delete] to remove the link. To access a link, click its name. The link will open in a new browser window.