The Reference area can be used to store commonly needed website links so agents and admins can access them quickly.
Access the Reference Page
1. Click [REFERENCE] from the top of any page.
2. From the Reference page, click [ADD LINK]. Enter the link name and URL, and select a category.
3. Click [ADD LINK] to save the link. You’ll see your link displayed in the selected category.
4. You can change a link by clicking the gear then [EDIT URL] or [DELETE] to remove the link.
To access a link, click its name. The link will open in a new browser window.