Monthly backups are included in your Paperless Pipeline plan and are automatically generated and accessible from within your account.
Monthly Backups Are Optional
Monthly backups are automatically available for those offices that want the additional comfort of having on-site backups or who want to have their backups on site in the event they cancel their subscription in the future.
Downloading your monthly backups is not required. The data in your paperless system is more secure than it would be in the average real estate office and is retained online for active, paid accounts for 10 years. Backups are included in your monthly plan and must be downloaded within 30 days.
In addition to monthly backups, you also have the ability to generate individual transaction backups on-demand. Learn more about how to Download Individual Transactions on Demand >>
Users with the “Download company-wide backups” permission can access monthly backups by clicking Monthly Backups from the left menu of the dashboard. Backups are available at the close of each month and are available for download for 30 days.
The monthly backup includes all transaction files created during the previous month, as well as all transactions that closed or expired in the previous month.
It will also include any transactions where you have manually checked the Include in Backup checkbox (e.g., active transactions you want to be included).
The transactions are organized in folders by property address and include everything associated with a transaction: Documents, notes, checklists, emails, and activity history. Docs are included in their original format, while notes, emails, checklists, and activity history are in plain text format which is compatible with all computers.
The backup is in the universal ZIP file format and can be opened using the unzip option built in to most computer systems. You can also use 7-zip to open the downloaded backup file if your computer's default unzip option isn't working:
Past backups can be generated for a fee of $100 per four months of data. Contact email@example.com to request any past backups.
Paperless Pipeline offers an affordable ongoing Archive Plan for $20/month for users who wish to retain online access to their existing data without actively using the service. This Archive option is offered for the convenience of companies that don't want to download and store their data backups on their own premises every month. If you plan on utilizing this $20/month option (if you ever decide to cancel your normal Paperless Pipeline account), you do not need to download offline backups every month.
Under the Archive Plan:
- New transactions can not be created
- All transactions and other data will continue to be available online (this is not an offline service).
- Archive Plan pricing will not go into effect until a user has cancelled their normal plan
- Past offline backups are not generated under this plan. See "Past Backups" above if you need past offline backups.