Define a primary admin for each location for optimal communication with agents. Auto-generated emails will be sent from the location admin, giving agents the most appropriate go-to person for a reply.
You can define a primary admin for each location. This improves communication between admins and agents. To set a user as a location admin:
1. Click [ADMIN/SETTINGS] to access the Admin page.
3. Click the user’s name.
4. Check the checkbox"Make this user the primary administrator for this location".
5. Click [SAVE] to complete the process.
System-generated emails such as daily task reminders,expiration & closing notifications will now be sent from this admin giving agents the most appropriate go-to person for a reply.
Note: If a primary admin has not been specified for a location, the system will send such notification emails from the Admin/Support Contact (or from the master admin if an Admin/Support contact has not been set).