Managing Location-specific Admin

Define a primary admin for each location for optimal communication with agents. Auto-generated emails will be sent from the location admin, giving agents the most appropriate go-to person for a reply.

You can define a primary admin for each location. This improves communication between admins and agents. To set a user as a location admin:

1. Click your name then [ADMIN/SETTINGS] from the upper-right corner of your account.

2. Click [MANAGE USERS] from the left menu.

3. Click the user’s name.

4. Check the checkbox"Make this user the primary administrator for this location".

5. Click [SAVE].

System-generated emails such as daily task reminders,expiration & closing notifications will now be sent from this admin giving agents the most appropriate go-to person for a reply.

Note: If a primary admin has not been specified for a location, the system will send such notification emails from the Admin/Support Contact (or from the master admin if an Admin/Support contact has not been set).